By making a booking, order or reservation through the Website, you accept and agree to the terms and conditions of applicable Providers, including policies regarding cancellation and/or absence, or your specific requests which may be given to the Providers. The Company is not responsible for any violation of these terms and conditions, or which are based on the user’s specific requests, hence, it is integral that you clearly read the Providers’ terms and conditions carefully before you make a booking, order or reservation through the website. Regarding refunds, including by means of credit card chargeback, and subject to any applicable rights you may have under the law, the Company may have the right to withhold or take part of the amount paid to reimburse the reasonable costs that have been incurred in connection with the cancellation. For all reservations made through the Website, Refund requests can only be made and processed through calling or emailing our Customer Service team. The Refund processing time is a maximum of 60 business days.